We’ll help you get back outside
Support
Clear answers for recording, permissions, Apple Health, and purchases.
Email support →Frequently asked questions
Does Outnudge need internet?+
Recording an activity does not require internet. Live map tiles, place search, RevenueCat offerings, purchases, and some Apple services may need a connection. Previously loaded or locally stored activity details remain available.
Why is my route not recording?+
Open iOS Settings → Privacy & Security → Location Services → Outnudge and allow location while using the app. Keep Precise Location on for the best route and distance accuracy.
What happens if the app closes during an activity?+
Outnudge saves confirmed checkpoints while recording. After relaunch, it restores the last confirmed time, distance, elevation, and route, then waits for you to resume. It does not invent progress for downtime.
Why did Apple Health not save my workout?+
Open the Health app, review Outnudge access, and allow workout writes. Return to the activity detail and tap Retry. Your activity is already safe in Outnudge even if Health sync is pending.
How do I restore Outnudge Plus?+
Open Outnudge Plus and choose Restore purchases. Use the Apple ID that made the original purchase. Active members can open Manage membership for subscription help.
How do I cancel a subscription?+
Open iOS Settings → your name → Subscriptions → Outnudge, then choose Cancel Subscription. Deleting the app does not cancel billing.
Does a shared card reveal my route?+
No. Outnudge’s achievement cards contain activity totals and branding, not your GPS route or location.
How can I remove my data?+
Outnudge currently has no cloud account. Deleting the app removes its local container. Workouts already written to Apple Health can be removed in the Health app. Apple and RevenueCat retain purchase records under their own policies.
Still stuck?
Talk to a human.
We aim to respond within two business days.